Invoice Troubleshooting

Client Cannot Pay the Invoice

Possible causes:

• Stripe outage
• Card declined
• Bank blocking the payment

Solution: Ask the client to:

• Try another card
• Contact their bank
• Attempt payment again

Invoice Shows Unpaid but Client Says They Paid

Possible causes:

• Stripe processing delay
• Webhook delay
• Payment pending

Solution: Wait several minutes and refresh the invoice. If the issue persists, check Stripe payment logs.