Privacy Policy

PictureLock (“we,” “our,” “us”) provides a platform that allows creators to securely deliver video content, manage clients, and process payments. This Privacy Policy explains how we collect, use, and protect your information when you use the PictureLock platform.

Information We Collect

Account Information

When you create an account, we may collect information including your name, email address, login credentials, account role (creator, client, or editor), and any profile information you choose to provide.

Payment Information

Payments on PictureLock are processed by Stripe. We do not store credit card numbers or full payment details. We may store limited transaction information such as payment status, invoice records, and Stripe customer identifiers.

Project & Content Data

Users may upload video files, project details, notes, proposals, invoices, and other materials required to collaborate with clients and editors. These files are stored securely and are only accessible to authorized participants within the project.

Usage Data

We may automatically collect certain technical information such as IP address, browser type, device information, timestamps, and usage activity to maintain platform security and improve performance.

How We Use Information

We use collected information to:

• Create and manage user accounts
• Process payments and invoices
• Deliver video files securely
• Enable collaboration between creators, clients, and editors
• Prevent fraud or unauthorized activity
• Improve the platform and user experience
• Provide customer support

Third-Party Services

PictureLock relies on trusted third-party services to operate the platform. These providers may process limited data required to perform their services.

• Stripe — payment processing
• Cloudflare — content delivery and security
• Cloud hosting providers — infrastructure and storage
• Email providers — transactional notifications

Data Security

We take reasonable measures to protect your information, including encrypted HTTPS connections, secure authentication, role-based access controls, and private storage of uploaded content.

While we work to protect your information, no system can guarantee absolute security.

Content Ownership

Users retain ownership of all content they upload to PictureLock. The platform stores and processes files solely to provide the services requested by users.

Data Retention

We retain information as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.

Children’s Privacy

PictureLock is not intended for users under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

support@picturelock.io